About Us

Tough & Competent is a digital customer experience consultancy which specialises in helping organisations develop seamless user journeys to drive customer acquisition & retention. We focus on long-term, strategically led consulting.

T&C’s primary expertise is marketing and technology; we work purely on digitally focused projects. We work to co-create with you a strategy that matches the goals you have in your business for your digital landscape.

We deliver good work, and ask as much from our clients as they ask from us. We believe great work only comes from working in partnership with a client. It's why we believe clients see better value from long-term projects, executed well, against specific business objectives.

Our Values: TEKEMI

We believe in a core set of values, which underpin all our work, how we operate as a business, and our interactions with our partners.

We call those values TEKEMI.

  • Thinking critically
  • Effective listening and communication
  • Keeping things simple
  • Empathy and supportiveness
  • Mentoring and teaching
  • Inclusivity and diversity

Talk to Us

If you like the sound of how we work, then get in touch. We'd love to talk about how we could work together.